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Customer story

Pylon achieves 4.2X ROI with Unify's orchestrated automated outbound

4.2X ROI
on Unify investment
3X increase
in Meetings Booked via outbound
6.5K+ contacts
prospected and enriched with data since onboarding
10 automated Plays
running on Unify within 2 weeks of onboarding
See why revenue leaders at high growth companies use Unify.
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Pylon
Customer support platform for B2B companies
Headquarters
San Francisco, CA
Employees
25+
Funding
$20M
Industry
Customer Experience Platform
CRM
Challenge

Accelerating growth efforts with a comprehensive outbound platform

Prior to Unify, Pylon, a leading provider of customer support solutions, faced several challenges within their go-to-market suite. They were using multiple disparate platforms and had an overwhelming number of integrations. 

Additionally, they were juggling several priorities outside of their go-to-market efforts. These issues collectively prompted Pylon to seek a solution that could simplify the complexity of their sales and marketing operations.

Between list building, prospecting for target contacts, enriching contacts with up-to-date data, sequencing, dashboarding and reporting, and AI-powered copywriting, it's difficult for many companies to build a sophisticated end-to-end go-to-market workflow.

“Without a tool like Unify, it's quite difficult to build the infrastructure for your outbound motion, run it in an automated fashion, monitor its performance, and make adjustments all in parallel.”
Solution

Prospecting, personalization, and engagement in one unified workflow

Pylon started using Unify in early 2024 to orchestrate intent signals and power their outbound sales motion in a more strategic, automated fashion.

Their team uses CRM-enriched data along with website intent and tech-stack data to reach out to companies of varying sizes with personalized messaging tailored to the recipient's company size and industry.

Pylon also leverages new hire data to quickly identify and engage with key decision-makers in Account Management, CS, and other departments who have recently started new roles.

Within days of onboarding with Unify, Marty Kausas, Co-Founder and CEO, and the Pylon team were able to launch a number of automated Plays that created $300K in new pipeline for the company over just a few weeks of running.

“This is our go-to-market operating system, and one that every company should invest time and money in so that teams can focus more on building great products, and the demand will follow."
Outcome

Driving qualified pipeline with a 4.2X ROI after onboarding with Unify

By partnering with Unify, Pylon has been able to streamline and scale their outbound sales efforts, driving significant pipeline growth. The comprehensive nature of the Unify platform has allowed Pylon to consolidate their various go-to-market tools, reducing complexity and improving efficiency.

“Unify is the go-to-market OS that every company needs. It has transformed the way we approach outbound prospecting and allowed us to focus on what really matters — building great products and delivering value to our customers.”