Terms and Conditions

Last Modified: April 9, 2025

These Customer Terms and Conditions and all Orders (as defined below) issued hereunder (collectively, this “Agreement”), effective as of the date on which you click a button or check a box (or something similar) acknowledging your acceptance of this Agreement or you execute an Order with Unify that incorporates this Agreement by reference (the “Effective Date”), is by and between Unify AI Business Corporation, a Delaware corporation with offices located at 360 Pine Street, Suite 500, San Francisco, CA 94104 (“Unify”) and the entity on whose behalf the individual accepting this Agreement accepts this Agreement (“Customer”). This Agreement incorporates the terms and conditions of Unify’s Privacy Policy, as may be updated and amended from time to time. The individual accepting this Agreement hereby represents and warrants that it is duly authorized by the entity on whose behalf it accepts this Agreement to so accept this Agreement. Unify and Customer may be referred to herein collectively as the “Parties” or individually as a “Party.” The Parties agree as follows:

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1. Definitions.
   
   1. “Applicable Laws” means all applicable U.S. and foreign federal, state, or local statutes, laws, rules and regulations including, without limitation, the Telephone Consumer Protection Act of 1991, the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003, the California Online Privacy Protection Act of 2003, the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2003, the General Data Protection Regulation (Regulation (EU) 2016/679) and the EU Directive 2002/58/EC, in each case, as updated, amended or replaced from time to time, and all other applicable statutes, laws, rules and regulations with respect to the collection, use and disclosure of data from or about end users and/or specific devices or otherwise relating to relating to privacy, protection of intellectual property and proprietary rights and/or marketing.
   2. “Authorization Credentials” means Customer’s and applicable Authorized Users’ email account credentials and all authorization features required to allow Unify and the Integration Providers to fully access and use Customer’s and applicable Authorized Users’ email account systems, including to send and receive emails and calendar invites on Customer’s and applicable Authorized Users’ behalf and otherwise allow Unify to perform the Services.
   3. “Authorized User” means Customer’s employees, consultants, contractors and agents: (i) who are authorized by Customer to access and use the Services under this Agreement; and (ii) for whom access to the Services has been purchased hereunder.
   4. “Client-Side Software” means any Unify software in source or object code form that Unify expressly makes available to Customer for use in connection with the Services. For clarity, Client-Side Software shall include, without limitation, any pixel tag or snippet that Unify makes available to Customer for use in connection with the Services.
   5. “Confidential Information” means information about a Party’s business affairs, products, confidential intellectual property, trade secrets, third-party confidential information and other sensitive or proprietary information, whether orally or in written, electronic or other form or media that: (i) is marked, designated or otherwise identified as “confidential” or something similar at the time of disclosure or within a reasonable period of time thereafter; or (ii) would be considered confidential by a reasonable person given the nature of the information or the circumstances of its disclosure.
   6. “CRM Data” means any Service Data that Unify expressly and unambiguously agrees may be synced with and added to Customer’s customer relationship management systems.
   7. “Customer Data” means data that is submitted, posted or otherwise transmitted to Unify or the Services by or on behalf of Customer or an Authorized User, including all data and content made available through Customer’s or an Authorized User’s email account accessed in connection with the Services; provided that, for purposes of clarity, Customer Data as defined herein does not include Service Data.
   8. “Customer Systems” means Customer's information technology infrastructure, including, without limitation, email, computers, software, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party platforms or service providers.
   9. “Documentation” means Unify’s end user documentation relating to the Platform, if any.
   10. “Fees” means the fees for the Services as set forth in each Order.
   11. “Harmful Code” means any software, hardware or other technology, device, or means, including any virus, worm, malware or other malicious computer code, the purpose or effect of which is to permit unauthorized access to, or to destroy, disrupt, disable, distort or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data processed thereby.
   12. “Integration Providers” means any email integration providers that assist Customers and Authorized Users in setting up and maintaining mailboxes used in connection with the Services.
   13. “Losses” means any losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees).
   14. “Order” means: (i) a purchase order, order form or other ordering document entered into by the Parties that incorporates this Agreement by reference; or (ii) if Customer registered for the Services through Unify’s online ordering process, the results of such online ordering process.
   15. “Personal Data” means any information that, individually or in combination, does or can identify a specific individual or by or from which a specific individual may be identified, contacted or located, including, without limitation, all data considered “personal information”, “personally identifiable information” or something similar under Applicable Laws relating to data privacy.
   16. “Platform” means Unify’s proprietary hosted software platform, as made available to Authorized Users from time to time.
   17. “Professional Services” means training, migration, implementation, integration or other professional services that are memorialized in writing in a Statement of Work and provided to Customer in connection with its use of the Platform hereunder.
   18. “Representatives” means a Party’s employees, contractors and agents who have a need to know Confidential Information for such Party to exercise its rights or perform its obligations under this Agreement.
   19. “Service Data” means data and information made available to Customer or an Authorized User in connection with the Services, including data and information provided in response to queries, prompts or inputs of Customer Data as well as Third Party Product Data. 
   20. “Services” means the products and/or services that are provided by Unify to Customer, including without limitation, the Platform, the Client-Side Software, the Third Party Products and any Professional Services.
   21. “Statement of Work” means a written statement of work for Professional Services executed by both Parties that incorporates this Agreement by reference.
   22. “Subscription Term” means the time period identified on the Order during which Customer’s Authorized Users may access and use the Services.
   23. “Third Party Claim” means any unaffiliated third party claim, suit, action or proceeding.
   24. “Third Party Products” means any third-party application programming interfaces, services, products or data provided with, integrated with or incorporated into the Services, including, without limitation, through integrations or connectors that are provided by Unify. 
   25. “Third Party Product Data” means any data (including Personal Data), reports, text, images, sound, video, code, insights or other content made available through or in connection with Third Party Products.
   26. “Third Party Product Identifiers” means any logos, company names, domain names or other third party trademarks made available through or in connection with Third Party Products.
   27. “Third Party Provider” means the provider of any Third Party Products, including, without limitation, any Integration Provider.
   28. “Trial Basis Services” means any Services or features thereof made available to Customer on a free, unpaid, demonstration, pre-release, alpha, beta, experimental, pilot, early release, limited release, early access, non-production, evaluation or trial basis.
   29. “Unify IP” means the Platform, the Client-Side Software, the Documentation and any and all intellectual property provided or made available to Customer or any Authorized User in connection with the Services. For the avoidance of doubt, Unify IP includes Service Data and any information, data or other content derived from Unify’s provision of the Services but does not include Customer Data.
   30. “Updates” means upgrades, patches, enhancements or fixes for the Services that Unify provides to its customers generally without additional charge.
   31. “Usage Limitations” means the usage limitations set forth in this Agreement and the Order, including without limitation any limitations on the number of Authorized Users (if any), and the applicable product, pricing, and support tiers agreed-upon by the Parties.
2. Access and Use. 
   
   1. Orders; Provision of Access. Upon mutual execution, each Order shall be incorporated into and form part of the Agreement. There shall be no force or effect to any different terms of any related purchase order or similar form even if signed by the Parties after the date hereof. Subject to and conditioned on Customer’s compliance with the terms and conditions of this Agreement, including, without limitation, the Usage Limitations and any limitations and restrictions set forth in an applicable Order, Customer may, solely through its Authorized Users, access and use the Services (including the Platform) and Service Data during the Subscription Term on a non-exclusive, non-transferable (except in compliance with Section 14.8) and non-sublicensable basis. Such use is limited to Customer’s internal business purposes and the use cases, features and functionalities specified in the Order. The foregoing includes a limited license for Customer to install and use the Client-Side Software solely in connection with Customer’s authorized use of the Services. Customer shall implement such integrations and customizations as may be reasonably required to enable Customer to make use of the Platform and Client-Side Software, in accordance with the instructions provided by Unify, which may include the placement of certain code, pixels, cookies, links or scripts provided by Unify on online properties owned or operated by Customer. Each Authorized User must have its own unique account on the Platform and Authorized Users may not share their account credentials with one another or with any third party. Unify may use technological means to place reasonable use limits to prohibit excessive use of the Services, including, without limitation, excessive downloads or screen views that indicate a violation of this Agreement, such as sharing with third parties or attempting to circumvent the use limitations herein; provided, that no such controls or means are designed to limit Customer’s authorized use of the Services in accordance with this Agreement and the applicable Order.
   2. Documentation License. Subject to and conditioned on Customer’s compliance with the terms and conditions of this Agreement, Unify hereby grants to Customer a non-exclusive, non-transferable (except in compliance with Section 14.8), and non-sublicensable license to use the Documentation during the Subscription Term solely for Customer’s internal business purposes in connection with its use of the Platform.
   3. Service Updates. From time to time, Unify may provide Updates, and such Updates will become part of the Services and subject to this Agreement; provided, that Unify shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that Unify may make improvements and modifications to the Services at any time in its sole discretion; provided, that Unify shall use commercially reasonable efforts to give Customer reasonable prior notice of any major changes that are reasonably expected to materially and adversely impact Customer’s use of the Services. 
   4. Use Restrictions. References to “Services” in this Section 2.4 shall be deemed to include Service Data (including all CRM Data) and any Third Party Products Customer or any Authorized Users use or access in connection with the Services. Neither Customer nor any Authorized User shall use the Services for any purposes beyond the scope of the access expressly granted in this Agreement. Neither Customer nor any Authorized User shall at any time, directly or indirectly: (i) copy, modify, translate or create derivative works of the Services, whether in whole or in part, or otherwise incorporate any portion of the Services into Customer’s or any Authorized User’s products or services (except, with respect to CRM Data, as expressly permitted in this Agreement); (ii) rent, lease, reproduce, outsource, lend, loan, sell, resell, license, sublicense, share, assign, distribute, publish, transfer or otherwise make available the Services or Documentation to any third party or act as a service bureau with respect thereto; (iii) reverse engineer, disassemble, decompile, decode, decipher, adapt or otherwise attempt to derive or gain access to any software component or source code of the Services, in whole or in part, or any other trade secrets of Unify or any Third Party Provider; (iv) export, remove or alter any trademark, logo, copyright or other proprietary notices associated with or made available through the Services; (v) use the Services in any manner or for any purpose that is harmful, defamatory, obscene, libelous or that otherwise infringes, misappropriates or violates any intellectual property right or other right of any person; (vi) use the Services in any manner or for any purpose that violates Applicable Laws; (vii) access or use the Services (or any component thereof, including the Unify IP) for purposes of competitive or benchmarking analysis of Unify or the Services, the development, provision or use of any software or database derived from the Services or any competing service or product, or any other purpose that is to Unify’s or Unify’s licensors’ detriment or commercial disadvantage; (viii) override, circumvent, bypass or breach any security device, feature, control, use limit or protection within the Platform or attempt to do any of the foregoing; (ix) permit any access to or use of the Platform by anyone other than an Authorized User accessing the Platform through the use of valid access credentials; (x) transmit spam through the Services, knowingly interfere with or disrupt the integrity or performance of the Services or systematically access the Services using “bots” or “spiders”; (xi) input, upload, transmit or otherwise provide to or through the Platform any information or material, including, without limitation, any Customer Data, that is unlawful, racist, hateful, abusive, defamatory, obscene, libelous, deceptive, unfair, inaccurate/misleading, discriminatory or injurious or that infringes or otherwise violates any third party’s intellectual property or other rights, or that contains, transmits or activates any Harmful Code; (xii) use the Services to determine a consumer’s eligibility for credit or insurance for personal, family or household purposes, employment, a government license or benefit, or any other purpose governed by the Fair Credit Reporting Act; or (xiii) use any Unify IP for any activity where use or failure of the Unify IP could lead to death, personal injury or environmental damage, including, without limitation, for life support systems, emergency services, nuclear facilities, autonomous vehicles or air traffic control.
   5. Reservation of Rights. Unify reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants to Customer or any third party, by implication, waiver, estoppel or otherwise, any intellectual property rights or other right, title or interest in or to the Unify IP.
   6. Suspension. Notwithstanding anything to the contrary in this Agreement, Unify may temporarily suspend Customer’s and any Authorized User’s access to any portion or all of the Services if: (i) Unify reasonably determines that (a) there is a threat posed to or attack on any of the Unify IP; (b) Customer’s or any Authorized User’s use of the Unify IP disrupts or poses a security risk to the Unify IP or to any other customer or vendor of Unify; (c) Customer, or any Authorized User, is using the Unify IP for fraudulent or illegal activities; (d) subject to Applicable Laws, Customer has ceased to continue its business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding; (e) Unify’s provision of the Services to Customer or any Authorized User is prohibited by Applicable Laws; or (f) any Customer Data submitted, posted, or otherwise transmitted by or on behalf of Customer or an Authorized User through the Services may infringe or otherwise violate any third party’s intellectual property or other rights or Applicable Laws; (ii) any vendor of Unify has suspended or terminated Unify’s access to or use of any Third Party Products required to enable Customer to access the Services; or (iii) in accordance with Section 6.1 (any such suspension described in subclauses (i), (ii), or (iii), a “Service Suspension”). Unify shall use commercially reasonable efforts to provide written notice of any Service Suspension to Customer and to provide updates regarding resumption of access to the Services following any Service Suspension. Unify shall use commercially reasonable efforts to resume providing access to the Services as soon as reasonably possible after the event giving rise to the Service Suspension is cured. Unify will have no liability for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that Customer or any Authorized User may incur as a result of a Service Suspension. 
   7. Service Data. Notwithstanding anything to the contrary in this Agreement, Unify may monitor Customer’s use of the Services and collect and compile Service Data. As between Unify and Customer, all right, title and interest in Service Data, and all intellectual property rights therein, belong to and are retained solely by Unify. Customer acknowledges that Unify may compile Service Data based on Customer Data input into the Services. Notwithstanding anything to the contrary in this Agreement, Customer acknowledges that Unify may use and disclose Service Data for any lawful purpose.
   8. Free Trial. Notwithstanding anything to the contrary in this Agreement, if Unify provides Customer access to Trial Basis Services, then Customer acknowledges that (i) the Trial Basis Services are provided “AS IS”, without warranty of any kind; and (ii) Unify’s obligations pursuant to Sections 4 (“Support”) and 11 (“Indemnification”) shall not apply to such Trial Basis Services. 
3. Customer Responsibilities.
   
   1. General. Customer is responsible and liable for all uses of the Services and Documentation resulting from access provided by Customer, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement. Without limiting the generality of the foregoing, Customer acknowledges and agrees that Customer is and will be responsible for all acts and omissions of Authorized Users and for all use of Authorized Users’ accounts, including, without limitation, anyone accessing the Services using an Authorized Users’ account credentials. Customer also acknowledges and agrees that any act or omission by an Authorized User that would constitute a breach of this Agreement if taken by Customer will be deemed a breach of this Agreement by Customer. Customer shall use reasonable efforts to make all Authorized Users aware of this Agreement’s provisions as applicable to such Authorized User’s use of the Services, and shall cause Authorized Users to comply with such provisions. Customer will immediately notify Unify if Customer suspects or becomes aware of any unauthorized use of the Services, including, without limitation, any breach of Section 2.4 and any loss or theft of any Authorized User’s username, password or other credentials used to access the Services.
   2. Posted Policies. Customer shall be responsible for ensuring that Customer’s terms of use and privacy policies are consistent with, and will not be violated by, use of the Services, including. without limitation, the Client-Side Software and the Third Party Products. Without limiting the foregoing, Customer shall have an easily accessible privacy policy, the presentation, posting and content of which shall comply with all Applicable Laws, which shall be linked conspicuously with a link that contains the word “Privacy” on the home page(s) of all websites in relation to which the Services are being provided. Such privacy policy shall accurately disclose how Customer collects, uses and shares data. Customer shall fully comply with its respective privacy policy.  
   3. Third Party Products. Unify may from time to time make Third Party Products available to Customer in connection with the Services or allow for certain Third Party Products to be integrated with the Platform to allow for the transmission of Customer Data from such Third Party Products into the Platform. Such Third Party Products may be subject to their own terms and conditions to be entered into between Customer and such Third Party Provider. Customer is solely responsible for: (i) procuring any and all rights necessary (a) for Customer and applicable Authorized Users to access Third Party Products, (b) to enable Unify to access and use Third Party Products on Customer’s and its Authorized Users’ behalf in accordance with the performance of Services hereunder; and (ii) complying with any terms or conditions applicable to the use of Third Party Products. Except as otherwise expressly permitted by any such terms and conditions, Customer acknowledges and agrees that any restriction on the use of the Services in Section 2.4 of this Agreement shall also apply to Customer’s and each Authorized User’s use of Third Party Products and Third Party Product Data, and that neither Customer nor any Authorized User shall export any Third Party Product Data to Customer’s or such Authorized User’s systems. Unify is not responsible for the operation of any Third Party Products, nor the availability or operation of the Services to the extent such availability and operation is dependent upon Third Party Products. Unify makes no representations or warranties of any kind with respect to Third Party Products or Third Party Providers. Any exchange of data or other interaction between Customer and a Third Party Provider is solely between Customer and such Third Party Provider, and is governed by such Third Party Provider’s applicable terms and conditions. Upon the termination of Customer’s access to Third Party Products or Unify’s notice to Customer, Customer will and will require all Authorized Users to cease all access to and delete all Third Party Product Data, including any backup copies thereof, and Customer will certify such destruction in writing upon Unify’s request. If Customer does not agree to abide by the applicable terms for any such Third Party Products, then Customer should not install or use such Third Party Products. By authorizing Unify to transmit Customer Data from Third Party Products into the Platform, Customer represents and warrants to Unify that it has all right, power and authority to provide such authorization. 
   4. Customer Control and Responsibility. Customer has and will retain sole responsibility for: (i) all Customer Data, including its content and use; (ii) all information, instructions and materials provided by or on behalf of Customer or any Authorized User in connection with the Services; (iii) all Customer Systems; (iv) the security and use of Customer's and its Authorized Users' access credentials; and (v) all access to and use of the Services directly or indirectly by or through the Customer Systems or its or its Authorized Users' access credentials, with or without Customer's knowledge or consent, including, without limitation, all results obtained from and all conclusions, decisions and actions based on such access or use. 
   5. Email Account Access. Customer shall provide Unify and Integration Providers with all Authorization Credentials. Neither Unify nor any Integration Providers shall be responsible or liable for any failure to perform, or delay in the performance of, the Services, or any suspension or unavailability of a Customer email account, that is caused by Customer’s delay in or failure to provide the Authorization Credentials in accordance with the terms of this Agreement. 
   6. Customer Authorization. Customer represents, warrants and covenants that Customer has obtained all necessary consents and authorizations required by Applicable Laws and Customer’s contractual obligations to Unify and/or any third party to make the Customer Data and Authorization Credentials available to Unify, in each case without any infringement, violation or misappropriation of any third party rights (including, without limitation, intellectual property rights and rights of privacy) or violation of the terms or conditions applicable to the use of any Third Party Products. Any agreements created between Customer and any third party through use of the Services are not binding on Unify, and Unify is not liable for, or obligated to enforce, any such agreements. Customer is solely responsible for ensuring that any third party requests for the restriction of processing of any data, including, without limitation, opt-outs from the receipt of emails from Customer or Authorized Users or do not contact requests, are promptly communicated to Unify.
4. Support. During the Subscription Term, Unify will use commercially reasonable efforts to provide Customer with basic customer support via Unify’s standard support channels during Unify’s normal business hours.
5. Professional Services. Unify may perform Professional Services to the extent described in an Order or Statement of Work. Customer will provide Unify all reasonable cooperation required for Unify to perform the Professional Services, including, without limitation, timely access to any reasonably required Customer materials, information or personnel. Subject to any limitations identified in an Order or Statement of Work, Customer will reimburse Unify’s reasonable travel and lodging expenses incurred in providing Professional Services. To the extent the Professional Services result in any software code or other tangible work product (“Work Product”), all such Work Product will remain owned solely and exclusively by Unify and may be used by Customer solely in connection with Customer’s authorized use of the Services under this Agreement.
6. Fees and Taxes. 
   
   1. Fees. Customer shall pay Unify the Fees without offset or deduction at the cadence identified in the Order (e.g., monthly or annually). Fees paid by Customer are non-refundable and not subject to set off. Customer shall make all payments hereunder in US dollars to such account as Unify may specify in writing from time to time by ACH,  credit or debit card payment, or by another mutually agreed-upon payment method. If Customer pays online via credit or debit card, Customer agrees to be bound by Stripe, Inc.’s Terms of Service, available at https://stripe.com/us/legal, and Privacy Policy, available at https://stripe.com/us/privacy, each as may be updated from time to time. If Customer fails to make any payment when due, and Customer has not notified Unify in writing within ten (10) days of the payment becoming due and payable that the payment is subject to a good faith dispute, then, without limiting Unify’s other rights and remedies: (i) Unify may charge interest on the undisputed past due amount at the rate of 1.5% per month, calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law; (ii) Customer shall reimburse Unify for all reasonable costs incurred by Unify in collecting any late payments or interest, including attorneys’ fees, court costs, and collection agency fees; and (iii) Unify may, if such failure continues for ten (10) days or more, suspend Customer’s and its Authorized Users’ access to all or any part of the Services until such amounts are paid in full.
   2. Taxes. All Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Customer is responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental or regulatory authority on any amounts payable by Customer hereunder, other than any taxes imposed on Unify’s income.
7. Confidential Information.
   
   1. Definition. From time to time during the Subscription Term, either Party may disclose or make available to the other Party Confidential Information. Except for Personal Data, Confidential Information does not include information that is: (a) in the public domain; (b) rightfully known to the receiving Party at the time of disclosure on a non-confidential basis; (c) obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party without use of, reference to or reliance upon the disclosing Party’s Confidential Information. 
   2. Duty. The receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the receiving Party’s Representatives. The receiving Party will be responsible for all the acts and omissions of its Representatives as they relate to Confidential Information hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required in order to (i) comply with the order of a court or other governmental body, or otherwise to comply with Applicable Laws; provided, that the Party making the disclosure pursuant to the order or legal requirement shall, to the extent legally permissible, give prior written notice of such disclosure obligation to the other Party and  reasonably cooperated with the disclosing Party in the exercise of its right to obtain a protective order; or (ii) establish a Party’s rights under this Agreement, including, without limitation, to make required court filings. Either Party may, notwithstanding anything to the contrary herein, disclose the terms and existence of this Agreement to its actual or potential investors, debtholders, acquirers or merger partners under customary confidentiality terms.
   3. Return of Materials; Effects of Termination/Expiration. On the expiration or termination of the Agreement, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non-use and non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire three (3) years from the date of termination or expiration of this Agreement; provided, however, that with respect to any Confidential Information that constitutes a trade secret (as determined under Applicable Law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under Applicable Law.
8. Data Security and Processing of Personal Data. 
   
   1. Customer Data. Customer hereby grants to Unify: (i) a non-exclusive, royalty-free, worldwide license to reproduce, distribute and otherwise use and display the Customer Data and perform all acts with respect to the Customer Data as may be necessary for Unify to provide the Services; and (ii) a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to reproduce, distribute, modify, and otherwise use and display Customer Data incorporated within the Service Data. 
   2. Security Measures. Unify will implement and maintain commercially reasonable administrative, physical and technical safeguards designed to protect Customer Data (including Personal Data) from unauthorized access, use, alteration or disclosure.
   3. Processing of Personal Data. Unify’s rights and obligations with respect to Unify’s handling Personal Data are as described in the Data Processing Addendum or as otherwise set forth in Unify’s Privacy Policy, each as may be updated and amended from time to time.
9. Intellectual Property Ownership; Feedback.
   
   1. Unify IP. Customer acknowledges that (i) as between Customer and Unify, Unify owns all right, title, and interest, including all intellectual property rights, in and to the Unify IP; and (ii) the applicable third-party providers own all right, title and interest, including all intellectual property rights, in and to the Third Party Products. 
   2. Ownership of Customer Data. Unify acknowledges that, as between Unify and Customer, Customer owns all right, title, and interest, including all intellectual property rights, in and to the Customer Data. 
   3. Aggregated Data. Customer acknowledges and agrees that (i) Unify may use Customer Data to generate data and information related to or derived from Customer Data or Customer’s use of the Services that has been aggregated and/or anonymized by Unify; and (ii) Unify shall own all right, title and interest, including all intellectual property rights, in and to such aggregated and/or anonymized data.
   4. Feedback. If Customer, any Authorized User or any of Customer’s employees or contractors sends or transmits any comments, questions, suggestions or other communications or materials to Unify by mail, email, telephone or otherwise suggesting or recommending changes to the Unify IP, including, without limitation, any new features or functionalities (“Feedback”), Unify is free to use such Feedback irrespective of any other obligation or limitation between the Parties governing such Feedback.
10. Warranty Disclaimer. THE SERVICES, UNIFY IP, THIRD PARTY PRODUCTS, THIRD PARTY PRODUCT DATA AND THIRD PARTY PRODUCT IDENTIFIERS ARE PROVIDED “AS IS” AND UNIFY HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. UNIFY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. UNIFY MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES, UNIFY IP, THIRD PARTY PRODUCT DATA, THIRD PARTY PRODUCT IDENTIFIERS, THIRD PARTY PRODUCTS OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF WILL MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR OTHER PLATFORM, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE OR ERROR FREE. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, UNIFY HEREBY DISCLAIMS (FOR ITSELF AND ITS SUPPLIERS) ANY WARRANTY THAT THIRD PARTY PRODUCT DATA, THIRD PARTY PRODUCT IDENTIFIERS OR ANY OTHER INFORMATION CONTAINED IN OR MADE AVAILABLE IN CONNECTION WITH ANY THIRD PARTY PRODUCTS HAS BEEN COLLECTED IN COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS OR THAT ANY THIRD PARTY PRODUCT DATA, THIRD PARTY PRODUCT IDENTIFIERS OR ANY OTHER INFORMATION CONTAINED IN OR MADE AVAILABLE IN CONNECTION WITH THE THIRD PARTY PRODUCTS IS CURRENT OR ERROR-FREE. CUSTOMER IS SOLELY RESPONSIBLE FOR ANY DECISIONS OR ACTIONS IT TAKES BASED ON THE THIRD PARTY PRODUCTS, AND UNIFY HEREBY DISCLAIMS THE RESULTS OF ANY SUCH DECISIONS OR ACTIONS.
11. Indemnification. 
    
    1. Unify Indemnification.
       
       1. Unify shall indemnify, defend, and hold harmless Customer from and against any and all Losses incurred by Customer resulting from any Third Party Claim brought against Customer alleging that use of the Platform in accordance with this Agreement infringes or misappropriates such third party’s US intellectual property rights; provided, that Customer promptly notifies Unify in writing of the Third Party Claim, cooperates with Unify and allows Unify sole authority to control the defense and settlement of such Third Party Claim.
       2. If such a Third Party Claim is made or appears possible, Customer agrees to permit Unify, at Unify’s sole discretion: to (i) modify or replace the Services, or impacted component or part thereof, to make it non-infringing; or (ii) attempt to obtain the right for Customer to continue use. If Unify determines that neither option is reasonably commercially available, Unify may terminate this Agreement, in its entirety or with respect to the impacted component or part, effective immediately on written notice to Customer. 
       3. This Section 11.1 will not apply to the extent that the alleged infringement arises from: (i) use of the Services in combination with data, software, hardware, equipment or technology not provided by Unify or authorized by Unify in writing; (ii) modifications to the Services not made by Unify; (iii) use of the Services other than in the manner permitted or authorized under this Agreement; (iv) Customer Data; (v) Third Party Products or Customer’s use thereof; (vi) Third Party Product Data or Customer’s use thereof; or (vii) Third Party Product Identifiers or Customer’s use thereof. 
       4. This Section 11.1 sets forth Customer’s sole remedies and Unify’s sole liability and obligation for any actual, threatened or alleged claims that the Services infringe, misappropriate or otherwise violate any intellectual property rights of any third party. 
    2. Customer Indemnification. Customer shall indemnify, hold harmless, and, at Unify’s option, defend Unify and Unify’s affiliates, officers, directors, agents, representatives, personnel and licensors  from and against any Losses resulting from any Third Party Claim: (i) arising out of or in connection with Customer’s or any Authorized User’s breach of Sections 2.4 or 3; (ii) alleging that the Customer Data, or any use of the Customer Data in accordance with this Agreement, infringes or misappropriates such third party’s intellectual property or other rights; and/or (iii) based on Customer’s or any Authorized User’s (a) negligence or willful misconduct; (b) use of the Services in a manner not authorized by this Agreement; (c) modifications to the Services not authorized by Unify in writing; or (d) use of the Services in combination with data, software, hardware, equipment or technology not provided by Unify or authorized by Unify in writing; provided, in each case, that (x) Customer may not settle any Third Party Claim against Unify unless Unify consents to such settlement; and (y) Unify will have the right, at its option, to defend itself against any such Third Party Claim or to participate in the defense thereof by counsel of its own choice.
12. Limitations of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, FOR ANY: (i) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (ii) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES OR PROFITS; (iii) LOSS OF GOODWILL OR REPUTATION; (iv) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA OR BREACH OF DATA OR SYSTEM SECURITY; OR (v) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR WHETHER SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, EXCEED THE TOTAL AMOUNTS PAID TO UNIFY UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. IN NO EVENT WILL UNIFY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY LIABILITY ARISING OUT OF THE THIRD PARTY PRODUCTS, THIRD PARTY PRODUCT DATA OR THIRD PARTY PRODUCT IDENTIFIERS, OR CUSTOMER’S OR ANY AUTHORIZED USER’S USE OF ANY OF THE FOREGOING. 
13. Subscription Term and Termination. 
    
    1. Subscription Term. The initial term of this Agreement begins on the Effective Date and, unless terminated earlier pursuant to this Agreement’s express provisions, will continue until the expiration of the last Subscription Term set forth in an applicable Order issued hereunder.
    2. Termination. In addition to any other express termination right set forth in this Agreement:
       
       1. Unify may terminate this Agreement and/or any or all Orders hereunder, effective on written notice to Customer, if Customer: (a) fails to pay any amount when due hereunder, and such failure continues for more than ten (10) calendar days after Unify’s delivery of written notice thereof; or (b) breaches any of its obligations under Section 2.3 or Section 7;
       2. either Party may terminate this Agreement, effective on written notice to the other Party, if all Subscription Terms for Orders issued hereunder have expired or been terminated; 
       3. either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach: (a) is incapable of cure; or (b) being capable of cure, remains uncured thirty (30) calendar days after the non-breaching Party provides the breaching Party with written notice of such breach; or
       4. either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party: (a) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (b) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law; (c) makes or seeks to make a general assignment for the benefit of its creditors; or (d) applies for or has appointed a receiver, trustee, custodian or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
    3. Effect of Expiration or Termination. Upon expiration or earlier termination of this Agreement, Customer shall immediately discontinue use of the Services and, without limiting Customer’s obligations under Section 7, Customer shall delete, destroy or return all copies of the Unify IP and certify in writing to Unify that the Unify IP has been deleted or destroyed; provided, however, that Customer shall have no obligation to delete, destroy or return CRM Data and may continue to use such data for Customer’s internal business purposes subject to the restrictions in Section 2.4. No expiration or termination will affect Customer’s obligation to pay all Fees that may have become due before such expiration or termination or entitle Customer to any refund.
    4. Survival. This Section 13.4 and Sections 1, 2.4 (solely with respect to CRM Data retained in accordance with Section 13.3), 5, 7, 9, 10, 11, 12, 13.3, and 14 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.
14. Miscellaneous.
    
    1. Entire Agreement. This Agreement, together with any other documents incorporated herein by reference, constitutes the sole and entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements and representations and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, any Order issued hereunder and any other documents incorporated herein by reference, the following order of precedence governs: (i) first, the Order; (ii) second, this Agreement; and (iii) lastly, any other documents incorporated herein by reference.
    2. Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) to Unify shall be in writing and delivered by hand or by certified mail or overnight delivery service to: 

Unify AI Business Corporation

Attn: Legal Department

360 Pine Street, Suite 500

San Francisco, CA 94101

With a copy to: legal@unifygtm.com

All Notices to Customer shall be sent by email to the email address associated with Customer’s account or will be posted to the Platform. Notice is effective only: (i) upon receipt by (or, with respect to email, electronic confirmation of digital delivery to) the receiving Party; and (ii) if the Party giving the Notice has complied with the requirements of this Section 14.2.

3. Force Majeure. In no event shall either Party be liable to the other Party, or be deemed to have breached this Agreement, for any failure or delay in performing its obligations under this Agreement (except for any obligations to make payments), if and to the extent such failure or delay is caused by any circumstances beyond such Party’s reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor stoppages or slowdowns or other industrial disturbances, or the passage of law or taking of any action by a governmental or public authority, including, without limitation, imposition of an embargo.
4. Amendment and Modification. Unify may change this Agreement (except for any Orders) from time to time at its discretion. The date on which the Agreement was last modified will be updated at the top of this Agreement. Unify will use commercially reasonable efforts to provide Customer with reasonable notice prior to any amendments or modifications taking effect, either by emailing the email address associated with Customer’s account on the Services or by another method reasonably designed to provide notice to Customer. If Customer accesses or uses the Services after the effective date of the revised Agreement, such access and use will constitute Customer’s acceptance of the revised Agreement beginning at the next Subscription Renewal Term (as such term is defined in an applicable Order) or, if Customer enters into a new Order with Unify, as of the date of execution of such Order.
5. Waiver. No failure or delay by either Party in exercising any right or remedy available to it in connection with this Agreement will constitute a waiver of such right or remedy. No waiver under this Agreement will be effective unless made in writing and signed by an authorized representative of the Party granting the waiver.
6. Severability. If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the Parties shall negotiate in good faith to modify this Agreement so as to effect their original intent as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
7. Governing Law. This Agreement is governed by and construed in accordance with the Federal Arbitration Act, applicable federal law and the laws of the State of California excluding its conflict of laws provisions.
8. Dispute Resolution. In the event of any controversy or claim arising out of or in connection with this Agreement, or a breach thereof, the Parties agree to use the following procedure. Except as otherwise set forth in this Agreement, the Parties shall first attempt to settle the dispute by good faith discussion. The Parties consent and submit to the exclusive jurisdiction and venue over any action that may arise out of or in connection with this Agreement in the courts located in San Francisco, California, provided that either Party may, without limiting any of its rights or remedies (whether under this Agreement, at law, in equity or otherwise), seek injunctive relief and other equitable remedies at any time in any court of competent jurisdiction for any actual or threatened breach of this Agreement relating to intellectual property rights or confidentiality obligations. 
9. Assignment. Customer may not assign any of its rights or delegate any of its obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent of Unify. Any purported assignment or delegation in violation of this Section 14.9 will be null and void. Unify may transfer, assign, or delegate this Agreement and Unify’s rights and obligations without consent. No assignment or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. This Agreement is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns. 
10. Publicity. Unify may use Customer’s name and logo in marketing. Public announcements beyond referencing Customer as a customer of Unify shall be subject to Customer’s approval, not to be unreasonably withheld.
11. Export Regulation. The Services utilize software and technology that may be subject to US export control laws, including the US Export Administration Act and its associated regulations. Customer shall not, directly or indirectly, export, re-export, or release the Services or the underlying software or technology to, or make the Services or the underlying software or technology accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. Customer shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Services or the underlying software or technology available outside the US. 
12. US Government Rights. Each of the Documentation and the software components that constitute the Services is a “commercial item” as that term is defined at 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. § 12.212. Accordingly, if Customer is an agency of the US Government or any contractor therefor, Customer only receives those rights with respect to the Services and Documentation as are granted to all other end users, in accordance with (a) 48 C.F.R. § 227.7201 through 48 C.F.R. § 227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. § 12.212, with respect to all other US Government users and their contractors.
13. Equitable Relief. Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Section 7 or, in the case of Customer, Section 2.3, would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.  

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